Thank you for shopping with York Jewellers. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the York Jewellers website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between York Jewellers Pty Ltd A.C.N.002 672 906 (we, us, our, or York Jewellers) and you.

Purchases

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, York Jewellers is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

Purchase price

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and include GST.
We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.
Our prices include insurance, but not any secondary attempts to deliver Items to you.

Payment

York Jewellers accepts payment via Visa, Mastercard, American Express, Apple Pay, ZipMoney and Google Pay.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that York Jewellers does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

Security

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

Processing of orders

Orders made via our Website before 12pm (New South Wales Time) will typically be processed within two (2) business days of your order being made and payment being received from us in cleared funds.

Shipping

Order pick-up:

You may pick up your order from us.

Within Australia:

Shipping within Australia will be via Australia Post.

International:

We do not ship outside of Australia at this time.

Delivery timeframes

We cannot guarantee delivery times. However, you should receive your delivery within five (5) business days of us notifying you that your order has been shipped.
However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested time frames, please email us your full name and order number and we will investigate on your behalf.
Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

York Jewellers may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
You are not permitted to cancel an order, unless expressly agreed to, in writing, by York Jewellers.

Items missing from an order

Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, York Jewellers will not be held responsible for lost or damaged items.

Refunds and returns

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

Consent

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the York Jewellers business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.

Governing law

The laws of New South Wales govern these Purchase & Shipping Terms.

Enquiries

Please email us if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 22 October 2018.