Do you have the engagement ring collections in-store?


Yes we do. All ten of our Engagement Ring Collections are available in-store and online. Learn more about them here: https://yorkjewellers.com.au/blogs/news/engagement-rings-personality


Note that while we make every effort to keep all products in stock, some item combinations may need to be ordered.

How long does it take to have something custom made?


Generally, a custom piece is completed 8-10 weeks after the design is finalised. This timeframe is dependent on demand, as well as the availability of specific gemstones and diamonds.

How do I find out my partner's ring size?


Here are 11 secret ways to find out your partner's ring size: https://yorkjewellers.com.au/blogs/news/11-secret-ways-to-find-out-your-partner-s-ring-size 

To measure it yourself, download our printable ring size chart: https://yorkjewellers.com.au/pages/ring-size-chart

Do you make custom engagement rings?


Yes we do. If you have an idea in mind, we can create it. An appointment with one of our talented designers will guide you through the custom design process: https://yorkjewellers.com.au/pages/book-an-appointment

Do you only have one store?


Yes, we’re a family owned and run business of over 45 years located inside Westfield Penrith, Penrith, NSW. We service clients from all over Australia through our online store.

Could we do a custom design consultation over zoom?


Yes, absolutely! You can book a Zoom consultation with our design team here: https://yorkjewellers.com.au/pages/book-an-appointment

Do you do valuations in store?


Yes, we have an independent valuer who regularly visits us in-store. The charge is $120 per item, and the valuations are completed in-store. Please contact us for upcoming dates, as this requires a booking. You may bring the items to be valued on the day, or drop them off in advance.

Do you redesign, reset, or remodel antique diamond rings or other jewellery?


Yes, we have a team of skilled designers and jewellers who can create a custom design using the materials that you have, including diamonds, gemstones, and metal. You can make a booking for a ‘remodelling appointment’ with a member of our design team using the link below. It’s best that you bring along your pieces and any inspiration you have for your new design: https://yorkjewellers.com.au/pages/book-an-appointment 

Will you be having any sales / discounts on your engagement rings?


As our Engagement Rings Collections are already priced competitively, they are not included in any sales that we have. 

Do you have payment plans/layby?


We offer 3 month laybys with a 20% deposit and fortnightly repayments.


We also have interest free ‘buy now, pay later’ payment options available with Zip Money and MoneyMe (upto three years interest free). Learn more here: https://yorkjewellers.com.au/pages/moneyme-landing-page

What’s the difference between York Certified and GIA Certified?


At York Jewellers we want our diamonds to be affordable for all of our customers. A ‘York’ certified diamond is a stone that has been graded and selected by our in-house jewellers and gemologists. 

York jewellers

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‘GIA’ certified diamonds have been independently graded by the Gemological Institute of America. We have both diamond options on offer for many of our engagement rings so that they’re affordable to everyone.

GIA Certified

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How can I clean my rings at home?


To make your own cleaning solution at home, we recommend using warm water with a little bit of dishwashing liquid. Scrub the jewellery lightly with a soft toothbrush, before rinsing thoroughly and allowing to dry. This is suitable to clean most diamond and gemstone jewellery. Learn more about jewellery maintenance here: https://yorkjewellers.com.au/blogs/news/remodel-resize-and-replate-cherish-forever

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jewellery cleaning

 

What is delivery like / how do you deliver online orders?


All parcels are sent via express post, and they are registered, insured and tracked. The postal service has been extremely reliable for parcels sent all over the country, however sometimes delays can occur. Click and collect is available by appointment.