Note: Our In-Store Returns Policy differs from the Online Returns Policy due to:
- In-store purchases allow our customers the ability to see, touch and size items which differs from purchasing online. Therefore customers have more opportunity to discern and accept the jewellery item they wish to purchase and do so while understanding this In-Store Returns Policy.
York Jewellers online no fuss, easy returns and 21-day refunds
If your new York Jewellers piece just isn't for you, that's okay. As a valued customer of ours, we wish to make your refund or exchange as simple and stress-free as possible. If you are concerned about your refund or exchange, we recommend that you read on to learn more about how it works.
Your entitlement to a refund or exchange
You may ask for a refund or exchange if an item has a problem or is just not what you were looking for.
If you would like a refund or exchange, please provide us with:
- your full name and address;
- the original order number; and
- the reason for claiming the refund or exchange.
All we ask at York Jewellers is that if you wish to return your jewellery, the security seal remains 100% intact and that the item not be worn.
Please note we do not accept returns when:
- Returned items are not in their original condition, i.e. worn, damaged, altered, or sent without original packaging, security seal, and documentation.
- Returned items are outside the specified return time frame of 21 days from purchase.
- An order includes specially ordered, resized or customised items
- We welcome your rights to a refund but should any of the above occur; we reserve the right to return the products to you.
Returning items to us
If you wish to return an item to us, we recommend that you do so as soon as possible after deciding to request a refund or exchange. Delayed claims for refunds or exchanges may lead to your request being rejected.
We reserve the right to assess the condition of a returned item before offering a refund or exchange. This may result in a refund or exchange being refused. You may be entitled to a refund equal to the cost of the item only. You also may be entitled to an exchange for another item.
How to return items
Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in (Items over $500 will receive a return parcel for your convenience).
York Jewellers takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and York Jewellers makes no representations or warranties with the security of returned item/s.
Send the item/s to
PO Box 4005 Penrith Westfield, Penrith 2750
Phone: 02 47210780
Upon receipt of the item/s, we will inspect them, and if they are returned under this Refunds & Returns Policy, and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange.
Return delivery charges
We recommend you return the item to us via Registered Post so that the delivery can be tracked. For orders under $500, the return shipping costs will be the customer’s responsibility until we have confirmed that there is a fault with a product or that we have made a shipping error.
Provision of refunds or exchanges to you
If your refund is approved after assessing the condition of the returned item/s, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) to seven (7) days of our receipt of returned items.
All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.
Please email email@example.com if you have any questions regarding our Refunds & Returns Policy.
Refunds & Returns Policy last updated on 12 July 2021.
York Jewellers Pty Ltd A.C.N.002 672 906 (we, us, our, or York Jewellers) makes every effort to be fully transparent at all times. Accordingly, we have developed this Refunds & Returns Policy to ensure that you are fully aware of your rights concerning refunds and returns.